Bonsai tree supplies and bonsai trees - Bonsai of Brooklyn
Bonsai tree supplies and bonsai trees - Bonsai of Brooklyn  

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I see visitors at my nursery by appointment only.  I am generally available between 10:30 & 3:00 7 days a week, but I am sometimes not available, so DO NOT come without calling first. Every item that you see on the site is available for pick-up.   To make an appointment and get directions, call 917-325-3954, or e-mail us your phone number and I'll call you back.


PLEASE NOTE: Most orders received by 2:00PM Eastern Time Monday through Friday are shipped the same day.  Orders containing trees are usually held until the following Monday if shipping will entail a weekend layover.  No orders can be shipped on Saturday, Sunday, UPS Holidays (for UPS orders) and Post Office Holidays (for U.S. Postal Service Orders.)
If your order MUST arrive on a certain day, make sure to note it in the "Message/Comments" box toward the bottom of the order form, and include a day & evening phone number.  If your order cannot be shipped to arrive when needed, I will contact you with available options.

On occasion an item will go out of stock, and a customer will order it before it can be removed from the site or marked as "Temporarily Out of Stock."
If this occurs, you will be offered the following options.

1-A replacement of equal value.
2-A replacement of lesser value and a corresponding reduction of your charge.
3-The item will be removed from your order, the total adjusted, and the balance of the order shipped.
4-The order will be canceled and your charge will be voided.
5-You may select a replacement of greater value, and a second charge will be processed to cover the difference in price.

NO CHANGES WILL BE MADE TO YOUR ORDER WITHOUT YOUR PRIOR CONSENT.

For Information on placing an order by check or money order, Click Here

I can be reached by phone at 917-325-3954, or by fax at 718-372-4190
I can be reached by mail at:
Bonsai of Brooklyn
2418 McDonald Avenue
Brooklyn, N.Y. 11223

I can be reached by e-mail at Paul@bonsaiofbrooklyn.com

ALL ORDERS OUTSIDE THE U.S.A.-PLEASE NOTE:  Because of the large variation in shipping options and charges for orders outside the U.S.A., please E-mail your address, order (DO NOT E-MAIL A CREDIT CARD NUMBER), and desired method of shipping before processing it on-line.  I will calculate the charges and E-mail them back to you.  If the cost of shipping is acceptable, you may then process the order.   The shipping charges on the order form will usually be a different amount.   I will either reduce your charge to the amount I sent you, or bill the difference to the credit card that was used for the order.  

Due to agricultural restrictions, I do not ship bonsai or nursery stock outside the U.S.A.

Security

As with most web-sites, until you begin to input information, you are in a non-secure environment.  As soon as you begin to process your order on our site, you will have entered an area where you are protected by 128 bit encryption, the highest level of security available anywhere.   You can shop with the knowledge that this is the same type of security used by banks, brokerage houses etc.

Return Policy

If you are dissatisfied with any product you purchase, you can return the unused item(s) within 30 days for a 100%, no questions asked refund or exchange of the merchandise returned.   Shipping charges are not refundable unless the return is due to an error on our part.
Please contact us by e-mail or at 917-325-3954 10:00 AM to 5:00 PM Eastern Time before shipping your return.  
Where a bonsai tree or nursery stock is involved, I will hold the item for 30 days.  If it remains in good condition, a refund or credit will be issued.

Confidentiality

I do not, under any circumstances, share, trade or sell our customer's names or any other information about them to anyone.


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