What Do Our Customers Say About
In the 35 plus years since I founded Bonsai
of Brooklyn, My goal has been to provide a quality product at a fair price. I
believe that you are entitled to the type of treatment that I expect for
myself when I shop. Our motto is "Customer Service That's Second
To None" and I am proud to say that in in all my years in business, not
a single complaint has been lodged against Bonsai of Brooklyn.
Bonsai of Brooklyn?
Following are some of the comments I have received from my customers. They are used with
permission of the people who wrote them. If you have a comment to make about the quality of the merchandise or the service you've
received from us (either good or bad) Please send them to
firstname.lastname@example.org I cannot post anonymous comments, so please tell me if I can use your first name, city, state and E-mail
address. If your comments are positive, I will post them on this page. If your comments are negative, I will call you and try
to resolve the problem, (so please include a phone number & best time to call.) If I am unable to satisfy you, your comments will be
posted as written.
Unsolicited Comments From Our Customers.
Richard From Boston
Here I am again..This is the BEST way to show how impressed I am with the quality of your trees not to mention your unique personal service and advice! You may consider this a testimonial. Note I am using UPS ground just as you suggested. The first time I chose the much more expensive USPS Priority Mail!
Thanks in advance for my new tree (I have been watching this bargain and can no longer resist!)
Dr. Dick Z.
Click To E-mail Richard
Gary From Waynesboro, VA
I wanted to thank you for your excellent service with our recent order. I learned from my parents, who we sent the bonsai to, that you contacted them to verify the address after discovering that I incorrectly typed their zip code. In addition, you were careful not to give away the surprise and tell them what was being shipped - I appreciate that.
Most importantly, when they received the bonsai, it was a huge hit. My parents loved the tree and have said several times that it is absolutely the cutest tree they have ever seen. I really appreciate the ability to see photos of the actual tree I ordered online. Yours was the only site that I found that did this and an important reason I ordered from you. I'm very happy the tree matched the photo. Overall, I couldn't be happier with the service from Bonsai of Brooklyn!
Thank you and have a Happy New Year!
Click To E-mail Gary
Robert From New York, NY
I purchased a Thousand Star Serissa Bonsai Tree about 3 weeks ago from a place in NYC. I noticed that the plant looked OK but it definitely was in need of TLC and this place was in no way providing it or tending to it's needs. When I got it home the leaves were a very faded green and even though there was new growth using my artificial lighting and constant watering, more fallen dead yellow leaves were starting to out number the new ones. The tree was truly suffering. I found Bonsai of Brooklyn from the Internet and called with my problem. I was treated like I had a sick patient talking with a caring doctor and told to come over the next day with the patient (tree). The next day I drove over with my wife. What I found at this place was a true professional, fully equipped caring facility. My tree was immediately treated and I was told exactly how to handle my tree's recovery at home switching between artificial light and my terrace outside. I was given lighting, watering, pruning, fertilizer and soil advice. I was sold a professional grow bulb to replace what I had been previously using. It's been about 12 days since that wonderful caring experience and I now have a truly beautiful, thriving and happy tree. I will be forever grateful to Bonsai of Brooklyn and recommend their service to anyone who truly loves their trees. I am proudly
sending an "after" picture of the happy, healthy patient. Thanks Bonsai of Brooklyn. 5 out of 5 stars from me! *****
Click To E-mail Robert
Andrew From right here in Brooklyn, NY
Just received my Ginseng Ficus today, wow. I am amazed, It definitely looks better than the picture. It is the nicest looking bonsai I have ever purchased,
you can really see the amount of care that has gone into the tree. All the pots I ordered are great as well, and cheaper than any of the other sites.
Thank you! I will definitely be back in the near future for all of my bonsai needs.
Click To E-mail Andrew
Sam, Huntsville AL.
I just want to start off with thanking you for providing me with everything I have ever expected
from your website. I started the hobby of bonsai about 5 years ago and started off with
a few other websites and then about 3 years ago I found yours. Ever since then I have
never bought a bonsai or pre-bonsai tree from anywhere else. The service is unbelievable
(I have sent emails at times around 12 midnight eastern time and gotten a response.)
Nowhere else could I ever hope to receive that kind of service. When I order a tree I
know it will look ten times better than the picture. I just want to thank you for finally
providing a place where I can buy bonsai/pre-bonsai and know that I will not be disappointed.
Click To E-mail Sam
Mike, Brentwood, TN.
I bought my first mature Bonsai from Paul and it was one of the best and easiest transactions I’ve
ever done. The shipment arrived fast and was extremely well packed. The tree
(a Dwarf Japanese Juniper) was in excellent condition, and even better looking that the image on
the website. I was so pleased I went back a day later to order all the supplemental
supplies for this tree from the bonsaiofbrooklyn.com website. When I had a question
about the pesticide I had ordered, I sent an email to Paul and got an immediate call back with all
the information I could have possibly needed. Those at Bonsai of Brooklyn truly stand by
their motto “customer service that is second to none”. You can tell that they really
care about their trees, that they are not just mass marketing. They will assist you in
any way to help their trees live a long healthy life, like a kid making sure their dog’s puppies
find good homes. As soon as I pull enough money to get another, I will definitely go to
Paul he has earned my trust, so keep one of those Fukien Tea’s around for me. Thanks for
Click To E-mail Mike
Curt, Alexandria VA.
Bonsai of Brooklyn is, in my opinion, the best bonsai retailer available. I have several bonsai
sites bookmarked but Bonsai of Brooklyn is at the top. The products are high quality-- like Joshua
Roth tools-- and competitively priced. If you cannot find a product elsewhere, try Bonsai of
Brooklyn- even if the product is not available, Paul will locate it. The service is second to
none. If there is a problem, Paul really bends over backwards to help you by providing a very
friendly call or email (Thank you, Paul!) Also, Paul gives great advice, no matter what the
question may be. There really is nothing else to state other than "Great Service" and I highly
recommend Bonsai of Brooklyn.
Click To E-mail Curt
Pinky, Rochester MN.
Hello! Again, let me express my disbelief that you actually do EXIST!
After I read the testimony of your other customers, I was ready to believe that you were just a figment of
their collective imagination. You could have knocked me over with a feather (and I am no lightweight)
when you sent me an e-mail a few minutes after I placed an order ... and this at 11:00 p.m.! I
truly appreciate your kindness in explaining which bonsai plant I should choose and why. It is so
refreshing to find someone who will take the time and effort to educate an ignorant stranger.
Click To E-mail Pinky
Craig, Elizabeth City, NC
I received my order Friday as promised and I am very pleased with it. I
am so happy with the wonderful quality of service and product that I feel
obligated to contribute a testimonial for you web site. Especially
since the ones that are posted helped with my decision to purchase my
tree from you. So please feel free to post my first name, city/state,
this email address and testimonial if you would like.
I originally ordered my tree with UPS
2 day air. Paul called me the next morning and told me that
Ground shipping was $10 cheaper and guaranteed to arrive in the same 2
days. This quality of service and respect for the customer
is outstanding and almost unheard of in this day and age. There
is only one thing better that the service that I received from Bonsai
of Brooklyn and that is the beautiful tree that I pulled out of the box. There
wasn't a leaf harmed on my tree and it looks 100 times better in person
than it did in the picture. You will not find a better Bonsai
for the buck or better service anywhere else. I would recommend
to anyone to buy with confidence. Thanks for everything.
Click To E-mail Craig
Jay, Naperville, IL
I have just placed another order with you, and this is now my second comment
on your customer service. This comment is not so much for
you as it is for your customers & potential customers. I placed
an order on Friday and had selected 3 day air for the shipping (to get
it to Chicago as fast as possible) for $19.95. Paul called
me back within 10 minutes of receiving my order to tell me he was changing
the shipping to regular ground because it was guaranteed to deliver on
the same day as the 3 day air would and be $10.00 cheaper! Now,
in my mind, for Paul to do that is incredible. Especially
when it really made no difference to him or his business and he did it
only to save me the money!!! I said in my last comment that
you have made a life long customer. Well, now both myself
and my fiancé will be visiting you much more frequently. Thank
you for doing what you do!
Click To E-mail Jay
Webmaster's Note: Jay's original comment
is 3 letters down.
Pearl River, NY
In today's world of fast paced, over merchandised, super-sized and one
size fit's all, or a thousand other marketing cliches that express the
usual low quality service we get from even the "finest retailers", it's
just down right "wonderful" to find one that truly understands and wants
to provide outstanding customer service. Paul at Bonsai of
Brooklyn is that one in a thousand. He helped me select just
the right Bonsai for a gift. He guided me through the order
and billing process and has spent more time and effort in helping me get
exactly what I wanted than anyone could reasonably expect from a retailer
in today's not-so-friendly world. Just a wonderful experience! I
recommend Bonsai of Brooklyn without hesitation and would use them again,
in a heartbeat.
John Click To E-mail John
Sharron, Oroville, CA
You have made a person who has always wanted a bonsai very happy.
I came across you by accident, just looking. When I read all
about you and your tips I thought this guy seems to know something about
bonsai. Then I read where you actually got the plant you picked
out from the pictures. I was hooked. My plant came
in perfect shape, just like you hand delivered it from across town instead
of across the country. I was amazed! Next I had
a question so I e-mailed you. I get this nice e-mail from you
reassuring me. I can't believe you took the time to do that
when you no doubt had lots of things to take care of. My plant
is doing great, it looks wonderful with the moss on it. I have
some new blossoms and the berries are turning colors. Best
of all I have had fun with my new Bonsai, everyone who see it can't believe
the quality of the plant for the price.
Thanks again for all your help.
Sharron Click To E-mail Sharron
Jay, Napierville, IL
I just received my order last night. I am new to the art of
bonsai and was a little concerned about mail ordering my trees. When
I opened the box I couldn't be more pleased! The trees were
absolutely beautiful, very healthy and there was no damage from the shipping.
I just wanted to say thank you for all the assistance and care.
You've just made another life long customer.
Click To E-mail Jay
Robin, Fairport, NY
Being an amateur bonsai artist, I was searching the internet and came
across your site. I decided to order a few supplies and expected
to get the usual small internet company run-around; overpriced shipping,
"forgetting" to send the order, overbilling, etc. I was pleasantly
surprised to find the package at my door two days later! The
packing job was also superb! It would have taken a train wreak
to damage the items I ordered. Thanks a million!!!
Click To E-mail Robin
Barbara, Oroville, CA
You have another life long customer. I am new to the art of
Bonsai and you have treated me with the utmost respect. You
have treated me like a Queen. Thank you for all of your help!!!
I can not believe that you ship so expertly, so as to ship across the
country is as if I walked into your store in person. Thank
you so much for your help and advice.
Click To E-mail Barbara
Karen, New York, NY
I just wanted to thank you for the wonderful service you provided with
the purchase of my little bonsai. Despite the fact that the
transaction didn't involve a large sum, you treated it as though it was
going to cover your expenses for the month. Considering that
merely checking out at Duane Reade is cause for stress these days (let's
face it, customer service has become a contradiction in terms,) it was
very healing to have someone take my business seriously. Just
as important is the fact that you clearly "know your stuff" and are able
to convey information about it in a manner which anyone can understand.
I've since perused your online tips and have found them to be informative
and well-written. It's nice to know that my purchase included
support. Please feel free to use this letter as a testimonial. I'd
like prospective customers to know that they can buy with confidence.
Click To E-mail Karen
Sharon, Upper Darby, PA
As you know, I received a Chinese Elm from you a few weeks ago.
I received the exact same tree in the picture e-mailed to me.
One of 3 Chinese Elms you personally selected for me, at my request.
It has been here for a few weeks and already showing new growth, it arrived
in wonderful condition. It lost only 2 leaves and I suspect
my kitten is the culprit rather than stress the trip through the mail
or this new environment. I doubt that I have words to express
my delight with this Bonsai tree, my pleasure in doing business with you,
the prompt responses and personal attention, and the healthy condition
of this little tree. The picture (which was great) really didn't
do it justice. Seeing it in person, it looks like an ancient
tree, long loved and well cultivated, I could easily believe it was handed
down for generations. It belongs in a museum, or at least
in Longwood Gardens, not here in my Upper Darby home! Even
at the (locallly) famous Waterloo Gardens, this Chinese Elm by far surpasses
the best Bonsai specimen they have displayed, (and priced at quite a few
hundred dollars!) I would tell anyone wanting to invest in
a Bonsai Tree to buy it from you. Mostly, I'd like customers
to know how easily Bonsai of Brooklyn helped me make one of my dreams
a reality. I just wrote you a short paragraph to give you a
mental picture of my "Dream Bonsai Tree", my beginner skill level, what
I wanted to spend and the environments I could provide. Within
a day or two, you put all those pieces together, chose a good species
for me and sent me a picture of the very tree that I had been drooling
over in my mind all these years, never found and surely never believed
I could ever afford! Now I am enjoying it every day and am
planing to get a Tree/Kitten-sitter next time I go away. I
will be a return customer for sure.
Thank you so much!
Click To E-mail Sharon
Lizbeth, New Rochelle, NY
The bonsai, in my son's own words, was "GORGEOUS." I agree. I
loved it!! Having bought many (now deceased) bonsai over the
years (including at specialty bonsai mall stores and even one at a "bonsai
farm" in Georgia), I have to say that the tree surpassed my expectations. The
picture did not do it justice. I can't wait till I get one
for myself. I'm also grateful for your phone calls; the excellent
customer service that you provided & the "very personal touch" by calling
me on the phone to discuss the details of the shipping--that makes a world
of a difference & will certainly guarantee my buying again from you.
Click To E-mail Lizbeth
Deb, Cedar Grove, NC
I purchased a Chinese Elm for my husband's birthday. I
have to admit at first I was a wee bit leery about spending $125 for a
mail order bonsai. Well, it came in great condition (soil still
moist, no broken limbs.) It is an absolutely beautiful specimen!!!
And the price was fantastic compared to other trees of that age I have
been looking at in this area. I am so very, very pleased!!!
We will be ordering from you again.
P.S. My only regret is he is going to sleep late tomorrow and I will be
at work when he walks out to his bonsai garden and finds the new guy.
Click To E-mail Deb
Nicholas, Swansea MA
Dear Paul and the rest of the people at Bonsai of Brooklyn,
I ordered some Bonsai supplies from your site about a week ago and it
arrived in perfect condition. I don't get to compliment companies
for their services often, but I felt obliged to do so this time. I
love the speed in which the order arrived and the way you promised to
send the combination meter as soon as the shipment came in and you did
in record time! I love your site. It provides Bonsaiists
all over the world supplies and even info that cannot be matched. I
will continue to order from your site for as long as I love the art of
Bonsai (which I am planning to do for a long time.) I love
the free video clips you provide on the site. As you may have
already guessed, I am well pleased with your companies overall service.
Click To E-mail Nicholas
Todd Ozark, Missouri
I placed an order for a 4 year old South African Jade as a thank
you gift for my brother who had just given me the wonderful gift of life
with the donation to me of one of his kidneys. We had both
just gotten out of the hospital, and I wanted to give him something meaningful
that he would treasure and care for, as I treasure and care for the kidney
he gave. Paul took special care, and hand picked a wonderful
tree for my brother, which arrived safely and quickly. My brother
loves his new bonsai. I can not say enough about the customer
service and the personal care and thoughtfulness of this man. I
would not buy a tree anywhere else.
Thank you again,
Click To E-mail Todd
John, Suffolk, Virginia
Last week I think you really got me started in Bonsai the right way. The
bonsai I bought arrived in perfect shape and the order was packed very
well. I placed another order today to catch me up on the items
that will help me care for my prize. I`m looking forward to
getting some starter stock locally and some soil and pots from you and
really getting into this in the spring. Thanks again for a
huge source of help on your great website. The video was fantastic.
I`m PUMPED. I lead a very stressful day to day life and I have
a feeling that Bonsai will help me calm down and slow down. Thanks.
Click To E-mail John
Suzie, Eagle River, Alaska
This shipment arrived in the best shape so far. Congratulations
on packing them all safely in one box! What a wonderful assortment
of trees. Maybe it's just because it's summer time, but these
are without a doubt the healthiest most beautiful trees. Thanks
you for all the TLC they have received, and making it possible for others
to build wonderful collections.
The "pre-bonsai" is outrageous. I potted it last night and
am so impressed with it. The "Thousand Star Serissa" has incredible
trunk detail. The smaller trees with their precious promise
of more change and growth are adorable.
Click To E-mail Suzie
Janice, Lexington, KY
I just received a call from my son Blake, and he tells me that the Kingsville
Boxwood arrived safely a few moments ago. Thank you so much
for your outstanding service. My purchase options are extremely
limited in this area, and it's wonderful to know that I can order quality
Bonsai from a reliable source. Rest assured that you've gained
another loyal customer. Bravo!
Click To E-mail Janice
Stephanie, St. Petersburg, Florida
I know in the world of Bonsai nurseries, a purchase of $125 isn't much,
thanks for treating us otherwise. I would love a picture of
the Maple when you get a chance and please feel free to choose the Netsuke's
for us. I loved them all (except the turtle)! We
just started learning about the art of bonsai a few months ago and we
are learning more and more every day thru the Internet and bookstores. Trees
are not only hard to find in our area, but tools, pots and other supplies
are hard to find as well. Your website is easy to use with
great information and I have to tell you that you have found a new customer. I'll
be sure to tell my friends and family about your website as well as your
Click To E-mail Stephanie
Kurt, Deluth, MN
I received an order of pre-bonsai stock about a week ago, and I just
wanted to let you know how pleased I am. They all arrived in
great shape, and if anything they are more impressive than the pictures
that you had posted. A few lost a few leaves, but all of them
are showing new growth, and the fukien teas both also have new flower
I look forward to ordering from you again, and I can honestly tell my
friends that they will be pleased with anything they order from you.
Click To E-mail Kurt
Gloria, Oklahoma City, OK
Thank you for the tree I recieved Friday. I was very pleased
with my tree and I will continue to order from you. Thank you
for the desire to please you customers and the love you show for the bonsai.
Keep up the good work!!!!!!!!
Click To E-mail Gloria
Sam, Rochester, N.Y.
Just a line to let you know our new family member has arrived safe and
sound. It's a fine specimen and I will enjoy another purchase
down the road. You took customer service to another level,
for that I say thanks. So as not to hurt my new tree if I need
to know what's going on with it or I'm not sure about my care of it I'll
be sure to call. Books are ok but to talk to someone who is knowledgeable
Thanks again. Sam
Click To E-mail Sam
David, South Wales, UK
I just want everyone to know how impressed I am with your service.
I didn't purchase anything, but was still given attention and help.
In the future, if I decide to 'have a go' with another tree, I would certainly
purchase a tree from bonsaiofbrooklyn.
Many thanks. David
Click To E-mail David
Steven - Hattiesburg, MS
I received my Dwarf Juniper Bonsai tree today, and I just wanted
to say thanks! It was delivered in great shape, not a single
branch was broken, and it is certainly more beautiful than the picture
posted on your site.
I look forward to future purchases from you.
Click To E-mail Steven
Chessy - State College, PA
I received the tree this morning and I just wanted to write and thank
you. It is an absolute delight and I love the pot which it
is in. It also seems to have survived the journey very well. As
a second time bonsai owner (I managed to kill my maple by being told to
keep it out of the light, next to a direct heat source and not give it
much water!) I would appreciate any advice you could give. Thank
you again for the wonderful service and even better tree :-)
Click To E-mail Chessy
Mariel - Glenview, IL
Thanks for packing the tree as if you were expecting the worst.
The tree and the mudmen figurines arrived on the day specified, and in
good condition! I have done so much comparative shopping on
the internet for bonsai trees. Yours is the best site!!! I
think it's wonderful to receive the exact tree that is pictured; and
your selection and prices are great. I'm looking forward to
seeing your Dwarf Jade Trees, I have my heart set on one.
Thanks for your help, Mariel
Click To E-mail Mariel
Brian - Saint Paul, MN
just a note to let you know that your trees are amongst the best value
I have seen for "specimen" trees. I have been very pleased with the quality
of trees and more importantly the "service" you provide your customers.
Take care, Brian
Click To E-mail Brian
Tim - Pahrump, Nevada
Just thought I'd let you know that my order arrived today, 2/9.
The plants are in excellent condition! Now I have to convince
the little lady to put them outdoors, LOL. Thanks for your
assistance and I'll recommend you to anyone I meet interested in bonsai.
Click To E-mail Tim
Ezra - Riverdale, N.Y.
Just rec'd my shipment from you. I am *very* impressed with
the promptness and professionalism given to this order. I will
definitely be ordering more from you soon! In fact, I've been
thinking of a Bonsai for my office... Any suggestions?
Click To E-mail Ezra
Jean-Louis - New York, N.Y.
best soil around!!! Best service too. You deserve to have a
great testimonial page that speaks of the quality of your business. You
can put my name, city and email address with my comment. I wish you much
Click To E-mail Jean-Louis
01/05/2001 - Barbara - Harwich, MA
I received my order today, but I think it's broken. The unit
reads "wet" and has a rattle sound. Please let me know how I can replace
the unit. Thank you
From: "Bonsai of Brooklyn" Friday, January 05, 2001
Sorry for the inconvenience. No matter how you pack it, when
an item has internal moving parts, it's vulnerable. I'll send
another out Monday. Paul
01/11/2001 Thank you for sending out the replacement.
It arrived to day and is in perfect condition. I really appreciate
your prompt service and your consideration.
Click To E-mail Barbara
Bruce - Auburn Maine
The tree came in today and it was much bigger than I expected. It
is the most beautiful bonsai tree I have ever seen. It will
be focal point in my living room when I remodel this spring. I
really enjoy the products I receive from your company. Happy
Click To E-mail Bruce