This Service is Provided By United Parcel Service At No Cost To Our Customers
We send a U.P.S. Shipment Confirmation e-mail to the e-mail address on your order on the day the order is shipped. If the e-mail address is incorrect, or if you have a spam blocking program that sees the e-mail as junk mail, you may not have received it.
To track your package, Copy & Paste your order number (found below the "Bill To" information on the e-mail invoice you received) into the box below, and click on "Track My Order". If you cannot find the number, e-mail us the "Bill To" name and order date, and we will reply with the order number. The U.P.S. tracking system will produce results approximately 3 hours after your order's information has been submitted to U.P.S. If you do not see any results after 9 PM Eastern Time, your package may not have shipped yet. Most orders are shipped within 24 hours of receipt. Orders that contain trees are held until the following Monday if shipping your order sooner will result in a weekend layover at U.P.S.
If you need further assistance, you can reach us by phone at 917-325-3954, or by e-mail at mail@bonsaiofbrooklyn.com